Privacy
QuestFriendz cares about your privacy.
Introduction
QuestFriendz is 100% committed to upholding the confidence of our customers and visitors to our site and digital events. We know that you care about how your personal information is used, stored and shared, and we take your privacy seriously.
We collect data primarily to ensure we can provide you with an exceptional experience and to keep in touch on relevant news and offers related to our ecosystem of products and services. We will never sell or trade mailing lists with other companies and businesses for marketing purposes.
In this Privacy Policy, we’ve outlined as much information as possible on when and why we collect your personal information, how we use it, the conditions under which we may disclose it to others and how we keep it secure.
We have kept this simple, but if you have any questions, please do not hesitate to reach out to contact@questfriendz.com and we will be there to help you.
What information do we collect
We collect information about you when you:
- register an account with us
- subscribe to our mailing list
- place an order for one of our products
- complete one of our customer surveys
- get in touch with us
- participate in one of our competitions/contests
- register and/or participate in one of our in-person and/or virtual events
- request promotional material to be sent to you
The information we collect from you is limited to your name, contact details, date of birth, gender, payment information, contact history, purchase history, recorded images such as photos or videos, device and survey responses.
Website usage information is also collected using cookies. You can read more about in the Cookies section of this page.
How do we use your information?
The information we collect about you is used to:
- process your order
- process returns or refunds
- manage your account
- provide customer service and support
- prevent and detect fraud
- provide product and content recommendations
- monitor and improve our website
- monitor and improve our marketing communications
- run promotions, surveys, contests/competitions, promotions, or campaigns
- set default options for our site (including language and currency)
- provide a service including virtual or in-person events
- notify you of any changes to our service
We will only use the absolute necessary information required to deliver these services to you, and will only offer additional services, such as delivering marketing correspondence, with your explicit permission.
Any information collected is only kept as long as necessary, meaning usually as long as it takes for us to provide our promised service to you, or as otherwise required by the law.
When it is no longer necessary to keep your information, we will delete it or anonymise it.
Sharing your information
We do not, and will not, sell any of your personal data to any third party. However, there will be times when we need to share your personal data with third parties in order to provide our services to you. These parties will be limited to:
- Business partners, suppliers or sub-contractors who assist us with the delivery of our services
- Professional service providers, such as marketing agencies, who help us tailor our communications and operations to your needs
- Agents and advisors we use
- Fraud prevention agencies, law enforcement and regulatory bodies who help us keep our services to you safe and secure
- Other companies which you have given explicit information for us to share your information with.
Marketing
When you sign up to receive our newsletters, we collect personal information about you. This information is used for a couple of reasons: to keep you informed and updated on topics you’ve asked us to tell you about, to contact you if we need to obtain or provide additional information, to check if our records are correct and to check every now and then that you’re happy and satisfied! We do not, and will never, sell or trade mailing lists with other organisations and businesses for marketing purposes.
We may use a third-party provider to deliver our services e.g. newsletters, events, competitions/contests. In order to monitor and improve our communications to you, we may gather statistics around email openings and clicks using industry standard technologies.
From time to time, we may also send out surveys using a third-party provider. The data is collected to help run promotions, surveys, events, competitions/contests or campaigns.
How is your information stored and processed?
All information that you provide to us is stored securely and we encrypt any payments made on our website and webshop. In addition to this, we’ve put in place appropriate security measures to prevent your personal data from being accidentally lost, altered, disclosed or used or accessed in an unauthorized way. All employees, agents and third parties are upheld to a duty of confidentiality.
You have the right to ask us not to process your personal data for marketing purposes, and you can always opt out of receiving specific services or communications by emailing us at contact@questfriendz.com.
Access to your personal information
You are entitled to view, amend, or delete the personal information that we hold. To access your information, simply email your request to our data protection officer at contact@questfriendz.com
Any access request should be made to the same email. In accordance with the General Data Protection Regulation, we will respond to your request within 30 days. Occasionally, it could take us longer than 30 days if your request is particularly complex or you have made a number of requests, we will let you know and keep you updated.
Your rights
You have a lot of rights relating to your personal information, including the rights to:
- be informed about how your personal data is being collected and used
- access the personal information we hold about you
- request that we correct any inaccurate personal information which we hold about you
- request the deletion of your data
- request that we stop processing or collecting your data
- withdraw consent for any consent-based processing at any time
- request that we transfer all or some of your data to you or another service provider
- contact your data protection regulator with any complaints
We may require you to confirm your identity by providing further identification to assist us with your request to access your personal data (or to exercise any of your other rights).
If you would like to exercise your rights, have a complaint, or just have questions, please contact us at contact@questfriendz.com
You also have the right to lodge a complaint regarding how your personal data are being handled, with the UK Information Commissioner’s Office (ICO) or the relevant supervisory authority in your country responsible for enforcing data protection legislation. Supervisory authority contact details for EU countries are accessible here .
Cookies
Cookies are small files which a website may put on your device when you first visit. The aim of cookies it to improve your user experience.
A cookie is a small file of letters and numbers that we store on your browser or, if you agree, on the hard drive of your computer. We use cookies to distinguish you from other users on our website, which helps us to provide you with a personalised browsing experience.
We use four types of cookie on our website:
Necessary cookies: These are cookies that are necessary to the operation of our website. They include cookies that enable you to log into secure areas of our site and make purchases. Blocking these cookies may prohibit the website from operating properly.
Analytics cookies: These are cookies which allow us to recognise and count the number of visitors to our site, and how each visitor navigates it. The data from these cookies helps us to monitor and improve our user experience by identifying the challenges users of our site are facing.
Customer preference cookies: These are cookies which recognise you when you return to our website. These cookies enable us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
Targeting cookies: These are cookies which record your visit to our website, the pages you have visited and the links you have followed. The information gathered from these cookies allows us to personalise the advertising displayed on our website to your interests.
You have the right to delete any cookies that are already on your device. To do this, simply follow the instructions from the “help” section of your specific browser.
Please note that by deleting or disabling future cookies, you may not be able to take advantage of certain functions of our site.
Other websites
Our website may contain hyperlinks to third-party websites or applications which are not protected under the same privacy rules. When visiting external websites or applications, we recommend that you read their own individual Privacy Policies.
Changes to our privacy policy
We keep our Privacy Policy under regular review and will place any updates on this web page. This Privacy Policy was last updated on September 17, 2024.
How to contact us
Please contact us at contact@questfriendz.com if you have any questions about our Privacy Policy or information we hold about you.
